Refund policy

TeenieThreads&Co. Return & Replacement Policy

Last Updated: September 2026

At TeenieThreads&Co., our products are made to order specifically for you. Because each item is produced after an order is placed, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or a change of mind.

Please review our size charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

Your order number
A description of the issue
Clear photos of the item and the problem
Photos of the packaging when applicable

If the issue is confirmed to be a production defect, shipping damage, or an error on our part, TeenieThreads&Co. will provide a replacement at no additional cost to you.

Incorrect Size

Customers are responsible for selecting the correct size when placing an order. Please review the applicable size chart before purchasing.

We do not accept returns or provide free replacements for items ordered in the wrong size.

If you are unsure about sizing before placing your order, please contact us and we will be happy to help you review the available measurements.

Order Cancellations

Because our products are made to order, cancellation requests must be submitted as soon as possible after placing an order.

Once an order has entered production, it may no longer be eligible for cancellation.

Personalized or Custom Items

Custom Request or personalized items are made specifically for the customer and are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.