Shipping policy

TeenieThreads&Co. Shipping Policy

Last Updated: September 2026

TeenieThreads&Co. products are made to order and fulfilled through third-party production and shipping partners. Because your items are produced after your order is placed, please allow time for both production and shipping.

1. Order Processing & Production

Orders are generally submitted for production shortly after purchase.

Production times may vary depending on the product, order volume, holidays, and other circumstances.

Current estimated production time is approximately 3–7 business days unless otherwise stated on the product listing.

Production time does not include shipping transit time. Please Be patient.

2. Shipping

Once your order has completed production, it will be shipped to the address provided during checkout.

Estimated shipping times are provided during checkout or on the applicable product listing.

Shipping times are estimates and are not guaranteed delivery dates.

Orders shipped within the contiguous United States are generally shipped through available carrier services selected by our fulfillment partner.

3. Shipping Charges

Shipping charges are calculated based on the products, destination, shipping method, and fulfillment requirements of the order.

The applicable shipping charge will be displayed during checkout before payment is completed.

If multiple products are purchased together, shipping may vary depending on how the items are fulfilled and shipped.

4. Tracking Information

When tracking information is available, it will be provided to the customer through the email address associated with the order.

Tracking information may take some time to update after the shipping label is created.

5. Delivery Delays

TeenieThreads&Co. is not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

If tracking shows that a package is delayed, please allow the carrier additional time to complete delivery.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order has not yet entered production, contact us as soon as possible if you need to correct your shipping information.

Once an order has entered production or shipped, we may be unable to change the shipping address.

If an order is returned or undeliverable because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, is lost in transit, or you receive an incorrect item, please contact TeenieThreads&Co. within 7 days of the expected or confirmed delivery date.

Please provide your order number and, when applicable, photographs of the item, packaging, shipping label, or damage.

We will review the issue and work with our fulfillment and shipping partners to determine the appropriate resolution.

Verified production errors, damaged items, or incorrect items may qualify for a replacement at no additional cost.

8. Missing Packages

If tracking indicates that a package was delivered but you cannot locate it:

Check the delivery area around your home.
Check with household members or neighbors.
Verify that the shipping address on your order is correct.
Contact the shipping carrier for additional delivery information.
Contact TeenieThreads&Co. if the package remains missing.

Additional information may be requested before a replacement or other resolution is provided.

9. International Shipping

International shipping availability may vary by product and destination.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated at checkout.

10. Estimated Delivery Times

Any delivery timeframe displayed on our website or during checkout is an estimate, not a guarantee.

Production and shipping may take longer during holidays, promotional periods, high-order-volume periods, or circumstances outside our control.

If you need an item by a specific date, please contact TeenieThreads&Co. before ordering so we can determine whether the requested timeframe is reasonably achievable.